Knowledgebase: General Information
Why is my website suspended?

Website suspensions occur generally for one of two reasons;

  1. Invoice was unpaid
  2. Abuse of the server

1) Invoice was unpaid
In the case of web site suspension for non payment, this is according to our Terms of Service located at
Invoices are sent out at the beginning of each month and due at the end of each month. If you fail to pay the invoice within 30 days after your invoice due date, your account will be suspending, pending termination if we do not hear a response from you.

2) Abuse of the server
Abuse can be anything from a script on your website hogging system resources; a script used to maliciously attack the server; a script used for spamming other addresses or any combination of the above.
Under these situations, websites are suspended pending investigation. Once the investigation is completed your site MAY be re-enabled with removed files; re-enabled with NO files; or terminated. If accounts are terminated due to abuse of the system, these files and logs may be turned over to authorities for further prosecution.

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