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How Do I Fix the 'Unable To Move Message To Trash' iPhone IMAP Error?

When moving or deleting an email on your iPhone you get the error:

iphone unable to move message

Unable to Move Message: The message could not be moved to the mailbox.

This only happens if you are using IMAP servers for your email and isn’t an issue for POP mailboxes.

How-to fix this error

1. Press the Home button and choose Settings.

iphone settings

2. Scroll down and click Mail, Contacts, Calendars.

iphone mail contacts calendars

3. Tap your email account.

4. Scroll to the bottom and click Advanced.

iphone mail advanced

Can’t see the Advanced button?

Some visitors have reported that they do not see the Advanced button. If this happens to you then you have to delete your IMAP email account and add it again manually.  This will then let you see the Advanced button.

5. Scroll to the bottom and tap the empty IMAP Path Prefix.

iphone imap prefix

6. Enter INBOX in capitals, then click ‘Accounts’ at the top left and click ‘Done’ at the top right twice to close the settings.

Can’t see the IMAP path prefix?

Some visitors have reported that they do not see the IMAP prefix. If this happens to you then you have to delete your IMAP email account and add it again manually. . This will then let you see the IMAP prefix field.

iphone imap prefix fixed

7. Press the Home button and then re-open Mail.

8. You will now be able to delete or move your emails on your iPhone.

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