RSS Feed
Knowledgebase : Connection Issues
For security reasons by default the SSH service is de-activated. You can open a support ticket at https://www.osiriscomm.com/support/ [https://www.osiriscomm.com/support/] to enable your SSH account. This is a free service, but for those customers that do...
From windows: Click Start -> RunType "cmd" or "command" in the run boxIn the new window, type "tracert yourdomain.com", where yourdomain.com is the domain name of the site being tracerouted.The traceroute will begin...
Please contact our Support Staff with a network traceroute from the client or workstation with the connectivity issue to "www.osiriscomm.com". In Windows operating systems you can run the command in a command prompt window: > tracert www.osiriscomm.com ...
Please see the following page to find out your IP address. It is often requested when trying to debug support issues. http://whatismyipaddress.com/